Reaching out to LaserShip’s customer support is convenient. With multiple avenues of communication, they ensure that every query is addressed promptly and efficiently.
You have multiple methods when contacting LaserShip Customer Service: phone, chat, and email. By calling their number 804-414-2590, initiating a chat, or sending an email to cargoclaims@ontrac.com, you can engage with a representative for immediate assistance.
Read on to discover the various methods available for contacting LaserShip Customer Service and learn step-by-step instructions on contacting them via phone, chat, or email.
How to Contact LaserShip Customer Service
Whether you’re seeking assistance, have an inquiry about their services, or need to provide feedback, LaserShip’s customer support is always ready to help.
Their team is trained to address a wide range of issues, ensuring that every customer’s experience is smooth and satisfactory.
Method 1: Contacting LaserShip Customer Service via Live Chat
For those who prefer real-time assistance, LaserShip’s live chat feature is a boon. It offers instant support, connecting you with a representative who can address your concerns on the spot.
Step 1: Visit the LaserShip official website.
Step 2: Navigate to the bottom of the page.
Step 3: Click on the “Virtual Assistant” option to initiate a chat session.
Method 2: Contacting LaserShip Customer Service via Phone
If you’re someone who prefers voice communication, LaserShip has got you covered.
Their dedicated customer support line ensures that you’re connected to the right department without any hassle.
For general inquiries or support, dial 804-414-2590.
Ensure you have all relevant details at hand for a smooth conversation. Remember, clarity and politeness can make a significant difference in resolving your concerns swiftly.
Method 3: Contacting LaserShip Customer Service via Email
Emails are a great way to detail your concerns, especially if they require attachments or detailed explanations.
LaserShip’s customer support email ensures that your queries are addressed in a detailed manner.
When reaching out via email, start by clearly stating your concern in the subject line. In the body, provide a concise description of your issue, any previous attempts to resolve it, and attach any relevant documents.
Send your email to cargoclaims@ontrac.com for a prompt response.
Method 4: Contacting LaserShip Customer Service via Social Media
In today’s digital age, social media platforms offer a quick and convenient way to reach out to brands. LaserShip is no exception, with active profiles ready to assist you.
Connect with LaserShip on their official Facebook, Twitter, LinkedIn, and YouTube channels. Whether you’re facing an issue or just have a general inquiry, their social media teams are equipped to assist you.
For instance, if you’re reaching out via Twitter, start your tweet by tagging their official handle.
Briefly describe your concern, and if needed, you can follow up with a direct message providing more details. Remember, being clear and respectful can expedite the resolution process.
How do I file a complaint with LaserShip?
If you wish to file a complaint with LaserShip, there are several channels available.
You can reach out via phone at 804-414-2590, or send an email detailing your concerns to cargoclaims@ontrac.com.
When drafting your complaint, ensure you provide all relevant details and back it up with any necessary documentation or evidence. This will help in addressing your concerns more effectively.
How do I contact a human at LaserShip?
While automated systems can be efficient, sometimes you just need to speak to a human, especially for complex issues. LaserShip understands this need.
You can connect with a human representative by calling their customer service at 804-414-2590. Though you might initially connect with an automated system, just follow the prompts to reach a live representative.
If you’re using live chat, you can typically request to speak with a human if the chatbot isn’t resolving your issue. Remember, patience is key, especially during peak times.
Final thoughts
LaserShip prioritizes its customers by offering multiple channels of communication.
Whether you’re seeking quick answers or need in-depth assistance, their team is ready to help. Always ensure you provide clear information to get the best possible support.
