Roxy, a global lifestyle brand, is renowned for its vibrant surf lifestyle and top-notch customer support. If you’ve ever wondered how to contact Roxy’s dedicated team, you’re in the right place.
You have multiple methods when contacting Roxy Customer Service: phone, email, and social media. You can contact a representative by calling their number at 949-575-8033, emailing through their help page, or reaching out through their verified social media accounts.
Read on to uncover the various avenues available for contacting Roxy Customer Service. You’ll learn step-by-step instructions on reaching out via email, phone, or social media, ensuring you get the support you need when you need it.
How to Contact Roxy Customer Service
When it comes to issue resolution, it’s crucial to have a reliable channel to communicate your concerns.
Roxy understands the importance of this and has set up a dedicated customer service team to address your needs.
Whether you’re facing challenges with a product or seeking clarity on a service, reaching out to Roxy’s customer support ensures you’re heard and assisted promptly.
Method 1: Contacting Roxy Customer Service via Email
We’ve all been there – a question pops up, or an issue arises, and we’re still trying to figure out where to turn. But Roxy’s email support is here to help, ensuring you get the answers and assistance you need.
Step 1: Access the Official Roxy Website
Start by opening the Roxy official site in your preferred web browser.
Step 2: Locate the “Help & Contact” Option
Once you’re on the homepage, look at the header section.
Here, you’ll spot the “Help & Contact” option, ready to guide you further.
Step 3: Access the Contact Options
Click the “Help & Contact” option.
A pop-up window will open into three sections: “Need more Help”, “Contact”, and “FAQ”.
Step 4: Navigate to the Contact Form
Select the “Contact Us” option within this pop-up under the “Contact” section.
Clicking on it will lead you straight to Roxy’s contact form.
Step 5: Fill Out the Contact Form
Fill in your details, such as your name and email address. In the “Description” box, jot down your concern or query.
If you’ve got any images or documents that might help Roxy understand your issue better, use the “Attach” option to include them.
Step 6: Submit Your Query
Once you’ve filled all the form fields, click the “Submit” button. Your part’s done!
Step 7: Await a Response
After you’ve sent your query, a Roxy representative will review it. They’ll then contact you via your provided email address, ensuring your concerns are addressed.
Remember, Roxy is all about the surf lifestyle, and they want to ensure your experience with them is as smooth as a perfect wave.
So, don’t hesitate to reach out whenever you need.
Method 2: Contacting Roxy Customer Service via Phone
Sometimes, a direct conversation is the best way to get things sorted.
Reach out to Roxy’s customer service team by dialing 949-575-8033. This line is operational from Monday to Friday, between 6:00 am and 6:00 pm PST. Do note that they’re closed on weekends and major holidays.
When connected, ensure you’re clear about your concerns. Speak slowly, provide any relevant order or product details, and always maintain a respectful tone.
If further follow-up is required, note down any reference numbers or details provided.
Other Phone Numbers
- Legal Department: 877-837-3932 (Monday through Friday, 7 am – 6 pm PST)
Method 3: Contacting Roxy Customer Service via Social Media
In today’s digital age, social media isn’t just for sharing selfies or vacation snaps. It’s also a powerful tool to connect with brands like Roxy in real time.
Roxy’s active social media presence might be your best bet if you want a swift response.
You can reach out to Roxy on various platforms: Facebook, Twitter, LinkedIn, Instagram, and YouTube.
For instance, on Facebook
Hey @Roxy, I’ve tried emailing but have not received a response. I ordered a surfboard last week, but it arrived with a slight dent. Can you assist?
How Do I File a Complaint with Roxy?
To file a complaint with Roxy, you can reach out via phone at 949-575-8033 or send an email through their support page form.
If you prefer traditional mail, address your concerns to:
Boardriders, Inc.
5600 Argosy Circle, Building #100,
Huntington Beach, CA 92649
When detailing your complaint, be specific about the issue, include any relevant order or product details, and back up your claim with evidence or documentation.
How Do I Contact a Human at Roxy?
There’s no denying the convenience of automated systems, but sometimes, you just need the human touch, especially when dealing with intricate issues.
Roxy offers various customer support channels, but the most direct route to a human representative is via phone. By dialing 949-575-8033, you can directly contact a human representative.
Wait times can vary, but Roxy strives to connect you swiftly.
Final Thoughts
Navigating customer support can sometimes feel like a maze, but you can find your way to the human touch with patience and the right approach.
Roxy, a brand that values its customers, ensures there are avenues to connect directly.
So, whether seeking assistance or sharing feedback, remember that a real person is just a call or chat away.
