How to Contact Creality? Phone Number, Email, Chat & More

Creality, a renowned international 3D printer manufacturer, offers a unique customer support experience. This article guides you on how to connect with Creality’s customer support, which stands out for its efficiency and diverse contact methods.

Creality provides multiple methods for contacting their customer service: phone, email, and social media. By calling their number +867-553-396-5666, sending an email to or reaching out through their verified social media accounts on platforms like Twitter, Facebook, or Instagram, you can engage with a representative for immediate assistance.

Read on to discover the various methods available for contacting Creality’s customer service and learn step-by-step instructions on contacting them via phone, email, or social media. This guide will help you navigate Creality’s unique customer support system, ensuring you get the help you need when you need it.

How to Contact Creality Customer Service

When it comes to resolving issues, seeking assistance, or making inquiries about products or services, reaching out to Creality’s customer support is crucial. Their team is dedicated to providing prompt and effective solutions, setting them apart from others.

Method 1: Contacting Creality Customer Service via Email

Email is a convenient way to reach out to Creality’s customer support. Here’s how to contact them via email:

Step 1: Go to the Creality‘s website

Screenshot 2023 08 08 at 14.27.46

Step 2: Locate “Contact Us” at the bottom of the website

step2 creality

Step 3: Find the section “Email Support”

Screenshot 2023 08 08 at 14.28.20

You can send your queries, concerns, or feedback to their official email addresses, or

Method 2: Contacting Creality Customer Service via Phone

If you prefer a more direct approach, you can call Creality’s customer service at +8675533965666.

This method allows for immediate feedback and personalized service. Remember to be clear and concise with your concerns to help the representative assist you effectively.

Method 3: Contacting Creality Customer Service via Social Media

Creality maintains a strong presence on various social media platforms. You can reach out to them on Facebook, Twitter, LinkedIn, and Instagram.

For instance, if you’re reaching out via Twitter, you might tweet: “Hello @Creality3dP, I’m having some trouble with my 3D printer. I’ve tried troubleshooting it myself with no success. Could you assist me?”

Remember, each platform has its unique style of communication, so adjust your message accordingly. By effectively utilizing these platforms, you can get your concerns addressed promptly.

In conclusion, Creality offers multiple avenues for customer support, ensuring they cater to the preferences of their diverse customer base. Whether you choose to contact them via email, phone, or social media, you’re sure to receive the assistance you need.

How do I file a complaint with Creality?

To file a complaint with Creality, you can use their email addresses, or

Additionally, you can send a letter to their headquarters at 18F, JinXiu HongDu Building, Meilong Blvd., Longhua Dist., Shenzhen, China 518131.

Be sure to include all relevant details and any supporting evidence to make your complaint more effective.

How do I contact a human at Creality?

Connecting with a human representative at Creality can be beneficial for resolving complex issues.

You can reach out to them via phone at +8675533965666. Despite initial automated responses, stay on the line to be connected to a human representative.

The wait times can vary, but rest assured, you’ll receive personalized assistance.

Final thoughts

Whether you’re seeking assistance, filing a complaint, or simply making an inquiry, Creality’s customer support is ready to help. Their diverse contact methods ensure that every customer’s needs are met promptly and effectively.

Scroll to Top