How to Contact Grailed? Phone Number, Email, Chat & More

Ever wondered how to get in touch with the fashion-forward team at Grailed? Whether you’re looking to buy, sell, or inquire, Grailed’s customer support is as trendy as their marketplace.

You have a fashionable array of options when connecting with Grailed’s customer service. Whether through their live chat, email to, or give them a ring at 765-410-0125, you’re sure to get the assistance you need.

Stay with us as we walk you through the stylish avenues to contact Grailed’s customer support. From live chat to phone calls, we’ve got you covered.

How to Contact Grailed Customer Service?

Whether you’re seeking assistance on a purchase, have a query about a product, or want to give feedback, Grailed’s customer support is there to help.

A blend of modern and traditional methods ensures every customer feels valued.

Method 1: Contacting Grailed Customer Service via Live Chat

Want a quick response? Grailed’s live chat is as instant as the latest fashion trends. Let’s see how you can strike up a conversation:

Step 1: Go to the Website

Navigate to the Grailed contact page and look for the chat icon, typically located at the bottom right.

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Step 2: Click Chat Icon

Click on the chat icon to initiate the conversation.

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Step 3: Chat With a Representative

Start chatting! Whether you have a question or need assistance, the Grailed team is there to help.

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Method 2: Contacting Grailed Customer Service via Phone

For those who prefer a more direct approach, dialing up Grailed is the way to go. With a team as responsive as their fashion listings, you will surely get the assistance you need in no time.

To reach out to Grailed’s customer service, dial 765-410-0125. While on the call, ensure you maintain a respectful tone, be clear with your queries, and have all relevant details at hand.

This provides a smooth and efficient conversation. Remember, every call is a step closer to resolving your concerns with the trendsetters at Grailed.

Method 3: Contacting Grailed Customer Service via Email

Got a detailed query or feedback? Dropping an email might be your best bet. You can reach out to Grailed’s dedicated team at

When crafting your email to, ensure it’s clear, concise, and professional. Remember to include all relevant details to help the team assist you efficiently.

For Instance

Dear Grailed Support,
I recently purchased (Order #12345) and encountered an issue with the delivery. I’ve tried resolving it through the live chat but didn’t get a satisfactory response.
Please assist.
Looking forward to a prompt resolution.
[Your Name]

Method 4: Contacting Grailed Customer Service via Social Media

Modern problems require modern solutions. And what’s more stylish than reaching out via social media?

You can connect with Grailed on various platforms, including FacebookTwitterLinkedInInstagramYouTube, and TikTok.

For Instance, on Twitter

@Grailed, I’ve been trying to get support for my recent order but haven’t had any luck. Order #12345 has a missing item. I’ve emailed and used live chat, but I need urgent assistance. Can you help?

Regardless of the platform, always remember to be respectful and patient. The Grailed team is sure to get back to you with a solution!

How Do I File a Complaint With Grailed?

If you have concerns or issues with Grailed, there are several channels to voice your complaints.

You can email at or send a letter to their headquarters at

131 Spring St Fl 6
New York
NY 10012-5262

When detailing your complaint, be specific, provide all relevant information, and back up your claims with any necessary documentation or evidence.

How Do I Contact a Human at Grailed?

While automated systems can be efficient, sometimes you need the human touch, especially for complex issues.

At Grailed, you can connect with a human representative through their phone support at 765-410-0125. Though you might initially encounter automated responses, stay patient and follow the prompts to reach a live agent.

Live chat support is also available, and while it might start with a bot, you can always request to speak with a human for assistance.

Final Thoughts

Grailed offers a blend of modern and traditional customer support channels.

Whether you’re tech-savvy or prefer the old-school approach, they’ve got you covered.

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