How to Contact TOMS? Phone Number, Email, Chat & More

Have you ever wondered how to get in touch with TOMS, the brand that’s not just about shoes but also about making a difference? Well, you’re in the right place! Let’s dive into the standout features of TOMS’s customer support and see what sets them apart.

Whether you prefer a quick chat, phone call, sending email, or even connecting on social media, TOMS has got you covered. Dial their number at (800) 975 8667, initiate a live chat on their website, email

Stay with us as we delve deeper into the various avenues to contact TOMS customer support. We’ve got all the details, from step-by-step instructions for live chat to their active social media handles.

How to Contact TOMS Customer Service?

Whether you’re seeking assistance on a purchase, have a query about their unique ‘One for One’ model, or want to give feedback, TOMS’s customer support is there to help.

Let’s explore the different ways you can get in touch with them.

Method 1: Contacting TOMS Customer Service via Live Chat

Want a quick response? TOMS’s live chat is the way to go. It’s like conversing with a friend who knows all about TOMS!

Step 1: Visit the TOMS FAQ Page

Head over to the FAQ page of TOMS by navigating to the FAQ page.

image 256

Step 2: Scroll Down to Find the Chat Option

As you browse the FAQ page, scroll down until you spot the Chat Us button.

image 257

Step 3: Initiate the Chat

Click on the Chat Us button and wait for a representative to join the chat. Once connected, you can inquire about your issues or seek assistance.

image 258

Method 2: Contacting TOMS Customer Service via Phone

While digital methods are on the rise, there’s a certain comfort in hearing a human voice on the other end, especially when you need assistance.

TOMS understands this and offers their dedicated customer service team a direct line.

Suppose you wish to speak directly to a TOMS representative, dial 800-975-8667. Before making the call, ensure you have all relevant details at hand.

Remember, being respectful and patient can go a long way in ensuring a smooth conversation.

Other Important Contacts

Customer Service Email:

Legal Department:

For California users:

Method 3: Contacting TOMS Customer Service via Email

For those who prefer a written trail of their queries, TOMS provides an email option. You can reach out to their dedicated team at

When drafting your email, ensure it’s clear and concise. Start with a brief introduction, state your concern or query, and provide any necessary details.

For Instance

Subject: Issue with Order #12345
Dear TOMS Customer Service,
I recently placed an order (#12345) on your website. Unfortunately, I received the wrong size. I had initially contacted your live chat but was advised to send an email for a quicker resolution. Please assist in exchanging it for the correct size.
Thank you,
Your Name]

Method 4: Contacting TOMS Customer Service via Social Media

Living in the digital age means TOMS is just a tweet or a post away. Their active presence on social media platforms ensures they’re always within reach.

You can connect with TOMS on various platforms, including FacebookTwitterLinkedInInstagramYouTube, and TikTok.

For Instance, on Twitter

Hey @TOMS, I’ve been trying to contact you regarding an order I placed last week. I’ve emailed and called but have yet to receive a response. My order number is #12345, and I received the wrong color. Can you help?

Remember, the key is to communicate clearly, concisely, and respectfully.

How Do I File a Complaint With TOMS?

If you have concerns or issues with TOMS, there are several channels. You can reach out via phone at 800-975-8667, send an email to, or mail at

5800 Uplander Way, Suite 100
Culver City
CA 90230

When detailing your complaint, be specific, provide any relevant information, and, if possible, back up your complaint with evidence or documentation.

How Do I Contact a Human at TOMS?

While automated systems can be efficient, sometimes you need the personal touch of a human representative. At TOMS, you can reach a human through their phone support by dialing 800-975-8667.

Though you might initially connect with an automated system, stay patient and follow the prompts to reach a live representative.

If you’re using live chat, you can often request to speak with a human if the chatbot isn’t addressing your concerns. Live chat support might have varying wait times based on the volume of queries.

Final Thoughts

TOMS not only stands out for its unique business model but also for its commitment to customer service.

Whether seeking assistance, filing a complaint, or just looking to connect, TOMS ensures a seamless experience.

Scroll to Top