How to Contact Autel? Phone Number, Email, Chat & More

Contacting Autel’s customer service is a breeze. In this guide, we’ll explore the standout features of Autel’s customer support and what sets it apart from others.

You can reach Autel’s customer support through phone, email, and live chat. Just call at 855-288-3587 and connect with a representative to address your issues. Or, send an email at addressing your concerns.

Read on to discover the unique ways to contact Autel’s customer service. Whether a quick chat or a detailed email, this guide will provide you with all the information you need to reach out to Autel easily.

How to Contact Autel Customer Service?

When resolving issues, seeking assistance, or inquiring about products, reaching out to Autel’s customer support is essential. With a friendly and responsive team, Autel ensures your needs are met promptly and efficiently.

Method 1: Contacting Autel Customer Service via Live Chat

Looking to have a quick conversation with Autel? Their live chat functionality is just what you need. To interact with Autel via live chat, follow these simple steps:

Step 1: Visit the Autel Website

Navigate to the Autel website and go to the support page. Scroll down till you find the BEGIN CHATTING button.


Step 2: Initiate the Chat

Initiate a new message if you want to connect with a representative.


Step 3: Choose From the provided Options

However, you can also ask the given questions for guides, coverage and other FAQs.


Autel’s live chat feature is designed to provide quick and efficient support, ensuring that your queries are answered in real-time.

Method 2: Contacting Autel Customer Service via Phone

Need to speak with an Autel representative? A phone call might be the best way to get the personalized assistance you need. Autel’s phone support is designed to provide clear and concise help, ensuring a respectful and efficient conversation.

To reach Autel by phone, simply dial 855-288-3587 (US) or 0086-755-8614-7779 (China). You can contact the support team Monday to Friday, 9:00 AM to 6:00 PM EST. Maintain a clear and respectful tone, and prepare your query for a smooth experience.

Other Phone Numbers:

If you want to contact worldwide support, follow the below given numbers.

Autel Europe: +49(0)-8954-029-9608 (Monday to Friday, 9:00 AM to 6:00 PM Berlin Time)

Autel Latin America: +52-33-1001-7880 (Spanish in Mexico)

Autel India, Middle East & Africa (IMEA) Region: +971-585-002709 (in UAE)

Autel Asia-Pacific (APAC) Region: +81-045-548-6282 (in Japan)

With Autel’s global reach, you can find a phone number that suits your location, ensuring your concerns are addressed promptly.

Method 3: Contacting Autel Customer Service via Email

Need to reach Autel through email? You can contact Autel’s US support team at or their China support at Also, you can contact for online sales team at

At Autel, email support is tailored to provide detailed assistance. Whether it’s a technical query or feedback on their products, simply send an email to the appropriate address. Autel’s team will respond with the needed information, maintaining the brand’s commitment to quality and efficiency.

For Instance: If you’re facing an issue with a product, you might write:

Dear Autel Support Team,

I recently purchased the Autel MaxiSys and am experiencing some difficulties with the software update. I’ve tried troubleshooting based on the manual but haven’t had success. Could you please assist me with this issue? I look forward to your prompt response.

Thank you, [Your Name]

This approach encapsulates Autel’s ethos of clarity, politeness, and urgency for a reply, ensuring a professional and efficient communication process.

Method 4: Contacting Autel Customer Service via Social Media

Looking to connect with Autel on social media? Autel’s vibrant presence across various platforms makes it easy.

Autel is active on Facebook, Twitter, LinkedIn, Instagram, YouTube, and TikTok.

For Example on Twitter:

“Hi @AutelTools, I’ve been trying to update my MaxiSys but running into an error. I’ve followed the instructions on your website and even reached out via email but haven’t received a response yet. Can you help me resolve this issue? Here’s the error code: #12345.”

In conclusion, Autel’s social media channels provide an additional avenue to reach their support team, whether through a tweet or a Facebook post.

How Do I file a Complaint With Autel?

Filing a complaint with Autel is straightforward. You can raise your concerns via email at (China Support) or (US Support).

If you prefer regular mail, send your complaint to 36 Harbor Park Drive, Port Washington, New York, USA, 11050. Include specific details and any evidence or documentation to make your complaint effective.

How Do I Contact a Human at Autel?

Talking to a human representative at Autel can provide personalized assistance for complex issues. You can reach a human through phone support by dialing 1-855-288-3587 (US), or 0086-755-8614-7779 (China).

Though you may initially connect with an automated system, you can navigate through to demand human assistance. Live chat support is also accessible, with usual wait times being minimal, ensuring a smooth experience.

Final Thoughts

Whether it’s through phone, email, live chat, or social media, Autel offers various channels to connect with its support team. With a focus on customer satisfaction, Autel ensures that your queries are addressed promptly and efficiently.

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