How to Contact Orthofeet? Phone Number, Email, Chat & More

Ever wondered how to get in touch with Orthofeet, the brand that’s revolutionized footwear comfort? Discover the standout features of Orthofeet’s customer support and how they’re just a call or click away.

When you need to contact Orthofeet’s customer support, you have many options. Whether through a direct phone call to 551-400-5400, emailing, or initiating a live chat on their website, their team is ready to assist.

Continue reading to unveil the step-by-step guide on effectively communicating with Orthofeet’s customer service.

How to Contact Orthofeet Customer Service?

Understanding the importance of a comfortable shoe, especially for those with specific foot conditions, makes reaching out to Orthofeet’s customer support crucial.

Method 1: Contacting Orthofeet Customer Service via Live Chat

Want a quick response? Orthofeet’s live chat is a seamless way to answer your questions in real-time.

Let’s walk you through the process.

Step 1: Visit the Orthofeet Homepage

Start by navigating to the Orthofeet website. Once there, you’ll find various resources and information about their products.

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Step 2: Click on the Chat With Us Icon

On the homepage, locate and click on the Chat With Us icon. This will initiate the live chat feature.

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Step 3: Start Chatting

Once the chat window opens, you can begin your conversation with the Orthofeet customer service representative.

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Method 2: Contacting Orthofeet Customer Service via Phone

When you’re on the move or prefer a more personal touch, a phone call is the way to go. Orthofeet understands the value of direct communication, ensuring you’re heard and assisted promptly.

Dialing 551-400-5400 connects you to their dedicated team, ready to address your concerns. When calling, remember to be clear and concise with your queries.

Respectfully provide specific details, ensuring your conversation is productive. Orthofeet’s brand ethos is about understanding and comfort, so expect a warm and helpful response.

Method 3: Contacting Orthofeet Customer Service via Email

Orthofeet’s customer service can be reached at for those who prefer written communication. This method allows you to detail your concerns and get a comprehensive response.

When drafting your email, ensure it’s clear and concise. Address it to and provide all necessary details about your query or concern. Remember, a well-structured email often gets a faster response.

For Instance

Dear Orthofeet Support,
I recently purchased a pair of your shoes and have a few concerns. Despite following the care instructions, I’ve noticed some wear. I’ve attached photos for reference.
Could you please advise?
Awaiting your prompt response
[Your Name]

Method 4: Contacting Orthofeet Customer Service via Social Media

Are you active on social media? So is Orthofeet! It’s a modern way to get swift assistance.

You can contact Orthofeet on Facebook, Twitter, LinkedIn, Instagram, and YouTube.

For Instance, on Twitter

@orthofeet, I’ve been trying to get a resolution on my recent order #12345. I’ve emailed and called but haven’t received a response. The shoes I received seem to have a defect. Can you assist?

In conclusion, Orthofeet’s diverse customer service channels ensure that every customer finds a convenient way to communicate.

How Do I File a Complaint With Orthofeet?

If you have concerns or issues with Orthofeet, they’re committed to hearing you out.

You can file a complaint via phone at 551-400-5400, email them directly at, or send a letter to their headquarters at

335 Chestnut Street
NJ 07648

When detailing your complaint, be specific, provide relevant information, and back it up with any necessary evidence or documentation.

How Do I Contact a Human at Orthofeet?

While automated systems can be efficient, sometimes you need the human touch, especially for complex issues. At Orthofeet, you can connect with a human representative by calling their customer service at 551-400-5400.

Though you might initially encounter automated responses, stay patient and follow the prompts to reach a live representative.

Live chat on their website is another avenue that often leads to human interaction after initial automated replies. Remember, direct human assistance ensures clarity and comprehensive solutions.

Final Thoughts

Orthofeet stands out with its commitment to customer satisfaction. Their diverse channels of communication ensure every concern is addressed.

Always remember, whether it’s a simple query or a detailed complaint, Orthofeet is there to assist.

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