How to Contact Coffee Bean? Phone Number, Email, Chat & More

Coffee Bean, often abbreviated as CBTL, is an American coffee chain known for its unique and efficient customer support system. This article will guide you on how to get in touch with Coffee Bean’s customer service.

Coffee Bean offers multiple methods for contacting their customer service: phone, email, and social media. By calling their toll-free number 1-800-832-5323, sending an email to, or reaching out through their verified social media accounts, you can engage with a representative for immediate assistance.

This article provides a comprehensive guide on the various methods available for contacting Coffee Bean’s customer service. It includes step-by-step instructions on contacting them via phone, email, or social media. Continue reading to discover how Coffee Bean’s customer support stands out from the rest.

 How to Contact Coffee Bean Customer Service

Whether you’re seeking assistance with a product, have an inquiry about services, or need to resolve an issue, reaching out to Coffee Bean’s customer service can be a crucial step. Their team is dedicated to providing timely and effective solutions, ensuring your coffee experience is always top-notch.

Method 1: Contacting Coffee Bean Customer Service via Guest Relations Case

When you have a specific issue or query, Coffee Bean’s Guest Relations Case is a handy tool. This feature, found at the bottom of their website, allows you to provide a brief description of your concern and select the relevant store location. Here’s how to use it:

Step 1: Visit the Coffee Bean Website

Go to the Coffee Bean website using a web browser on your computer or smartphone.

Step 2: Go to Contact

Find the “Contact” option at the bottom of the website.

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Step 3: Select Guest Relations Case

Choose the “Guest Relations Case” option.

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Step 4: Provide Details

Write the reasons for contacting them, provide a brief description of your issue, spot the store location, fill out the order number and order total, and provide any additional details.

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Method 2: Contacting Coffee Bean Customer Service via Phone

Sometimes, a direct conversation is the best way to address your concerns.

Coffee Bean’s customer service can be reached at 1-800-832-5323. When calling, remember to be clear, concise, and respectful. Have your details ready to ensure a smooth conversation.

Method 3: Contacting Coffee Bean Customer Service via Email

Email can be a convenient way to reach out to Coffee Bean’s customer service. You can send your queries or concerns to

Be sure to include all relevant details and maintain a professional tone. For instance, you might start your email with a polite greeting, clearly state your issue, provide any relevant order numbers or product details, and end with a request for assistance or a solution.

Method 4: Contacting Coffee Bean Customer Service via Social Media

Social media platforms offer another avenue to reach Coffee Bean’s customer service.

You can find them on Facebook, Twitter, and Instagram. When reaching out, be sure to provide a concise description of your issue, any previous attempts to resolve it, and any relevant information. Remember, each message should provide a fresh perspective on your situation.

In conclusion, Coffee Bean offers multiple avenues to reach their customer service, ensuring that every customer’s needs are addressed promptly and effectively.

How do I file a complaint with Coffee Bean?

To file a complaint with Coffee Bean, you can use their Guest Relations Case feature on their website, call their customer service at 800-832-5323, or send an email to

When filing a complaint, be sure to include all relevant details and any supporting evidence or documentation to make your case as effective as possible.

How do I contact a human at Coffee Bean?

Sometimes, resolving complicated issues requires a human touch.

Coffee Bean offers several channels that lead to human interaction, including their toll-free number, 1-800-832-5323.

While these channels might initially connect you with an automated system, you can navigate through to reach a human representative. The accessibility and wait times for live chat support vary.

Final thoughts

No matter the issue, Coffee Bean’s customer service is ready to assist. With multiple channels to choose from, you can find the help you need in a way that works best for you. Remember, effective communication is key to resolving any concerns.

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