How to Contact Telecharge? Phone Number, Email, Chat & More

Navigating the world of theater ticketing can be daunting, but with Telecharge customer service, it’s a breeze. Dive into this guide to discover the standout features of Telecharge’s support system, tailored to make your experience seamless.

Telecharge offers a variety of ways to reach their customer service: phone, email, and social media. You can call them at 212-239-6200 or 800-447-7400, email, or reach out via their social media platforms.

Continue reading to discover the step-by-step instructions for contacting Telecharge customer service. We have covered everything from dialing their customer service number to sending an email or reaching out through their social media accounts.

How to Contact Telecharge

We’ve all been there – facing an issue and feeling the urgency to resolve it. In such moments, reaching out to Telecharge’s customer support can be a beacon of hope. 

They understand your concerns and are ready to assist, ensuring your theater experience remains uninterrupted.

Method 1: Contacting Customer Service via Email

In today’s digital age, email remains a preferred method for many when seeking assistance. Telecharge recognizes this and has streamlined its email support to address your queries efficiently.

Step 1: Access the Telecharge website

How to contact telecharge step 1

Open your preferred web browser and navigate to Telecharge.

Step 2: Locate the contact page

How to contact telecharge step 2

Scroll down to the bottom of the website and click on the “Contact” link.

Step 3: Review contact methods

How to contact telecharge step 3

On the contact page, identify the various available contact methods, focusing on the email addresses for customer service and feedback.

Step 4: Identify your concern

Before drafting your email, pinpoint the exact nature of your issue. Whether it’s about tickets, using the Telecharge website, attending a show, or any other concern, being specific will expedite the resolution process.

Step 5: Craft your email

Compose a clear and concise email detailing your concern. Ensure you provide relevant information, such as ticket numbers or show dates, to help the customer service representative assist you better.

Step 6: Send the email

Forward your email to or

Step 7: Await a response

Telecharge aims to respond to emails promptly. However, waiting for at least 24 hours before following up is advisable.

Remember, Telecharge’s primary goal is to ensure a smooth theater experience for its patrons. 

Method 2: Contacting Customer Service via Phone

In Broadway’s bustling world, you sometimes need a human touch to guide you. Telecharge understands this, ensuring their phone lines are always open for your queries. Let’s dive into how you can reach them.

For general ticket orders, call Telecharge at 212-239-6200 or 800-447-7400. If you have questions about the website or need assistance with your order, dial 212-239-6210 or 800-543-4835.

When connected, clearly state your concern. Whether it’s about ticket bookings, show timings, or any other query, being specific helps the representative assist you efficiently.

Always be polite and patient. Remember, the person on the other end is there to help you.

Other Important Numbers:

  • Telecharge Access Services: 212-239-6222
  • Assistance in Japanese: 212-239-2959
  • Assistance in Spanish: 212-239-6240
  • Group Sales & Info (Broadway Inbound): 866-302-0995

Method 3: Contacting Telecharge on Social Media

In the age of connectivity, Telecharge ensures they’re just a click away on your favorite social platforms. Dive into the digital realm and connect with them seamlessly.

Stay updated and reach out through Facebook, Twitter, or Instagram.

Telecharge’s commitment to ensuring a smooth theater experience shines through regardless of platform. So, whether you’re a tweet, post, or DM away, they’re ready to assist and enhance your Broadway journey.

How do I file a complaint with Telecharge?

To file a complaint with Telecharge, you have several channels at your disposal. You can voice your concerns via phone by dialing 212-239-6200 or 800-447-7400

Alternatively, you can send an email detailing your complaint to If you prefer traditional mail, address your concerns to their official address at 520 8th Ave, New York, NY 10018

When raising your concerns, it’s crucial to be specific, providing all relevant details. Supporting your complaint with evidence or documentation can significantly enhance its effectiveness and expedite resolution.

How do I contact a human at Telecharge?

Sometimes, the nuances of our concerns can only be fully understood and addressed by human touch. Telecharge recognizes this, offering multiple channels to connect with a live representative. 

While you might initially encounter automated systems when dialing 212-239-6200 or 800-447-7400, staying patient and following voice prompts can lead you to a human assistant.

While Telecharge strives for prompt responses, wait times can vary, especially during peak hours.

Final Thoughts

Whether you’re seeking ticketing assistance, addressing a concern, or simply inquiring about a show, Telecharge’s commitment to customer service ensures you’re never alone in your Broadway journey. 

Their diverse channels of communication, backed by a dedicated team, ensure every theatergoer’s voice is heard and valued.

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